Many of you working in creative services have probably already received the memo: along with TikTok being banned for U.S.-based customers, its sibling, CapCut, has also been axed. The video editing service, a favorite among influencers worldwide, is owned by TikTok’s parent company. Naturally, as things unfolded, the whole family got shown the door. Unfortunately, this means that many U.S.-based users, including creative professionals, have been left scrambling for alternatives.

CapCut, the popular video-editing service used by countless influencers or digital marketers, is now banned in the U.S. under the same federal legislation targeting TikTok due to concerns over ByteDance, its Chinese parent company. The law required ByteDance to divest its platforms by January 19, 2025, a deadline they failed to meet. Another one "bytes" the dust.
I’ve used CapCut countless times for client videos because it’s convenient, loaded with fantastic transitions and video effects, and has a user-friendly platform. Today, January 19, 2025, many U.S. users likely tried to log into their accounts only to face the dreaded "503 Service Unavailable" message. And now, the pressing question arises: What about the payment I just made? If you’re anything like me, your business credit card was probably hit with a charge just days ago, and now you’re left wondering how to get your money back without a direct line to the company.
While scouring the internet for information on how to save my work and snag a refund, I stumbled across a few potential solutions from other users. To be clear, this is not advice, and I’m not suggesting you break any laws or engage in any activity that might land you in hot water with the U.S. government. These are merely observations of what others are saying:
Send an email to CapCut directly explaining your situation. The email address reportedly in use is commercepro.support@capcut.com.
Dispute the charge with your bank. If you used a credit card, there’s a good chance you can get your money back through a chargeback.
Use the desktop version of CapCut. If you’ve downloaded it, your video projects might still be stored locally on your device and salvageable.
Consider a VPN. Some users suggest this to trick the service into thinking you’re located outside the U.S.
Again, these are not recommendations or endorsements, just echoes of what’s circulating online.
Is this the end of CapCut? Not at all. With an estimated 300+ million monthly active users worldwide and revenues reportedly exceeding $1 billion, the company will continue thriving in other regions, including Europe, Asia, and South America. For now, we’re simply not invited to the party. But hey, there are plenty of other parties worth checking out. Alternative services from companies like Adobe, Filmora, and Instagram’s newly announced Edits are suddenly looking very appealing. Yes, there’s always a learning curve with new tech, but staying flexible and adaptable will help you tackle it like a pro.
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